FAQ

1. Exactly what is rental purchase and can you explain how the Rent-To-Own process works?
2. There are a lot of other Rent-To-Own companies out there. What makes Crusader better than the competition?
3. What types of products do you offer at Crusader Rent-To-Own?
4. What payment methods do you have for your customers?
5. Do you check credit on potential customers?
6. Can you tell me what types of programs you offer your customers?
7. If I purchase a couch and when I get it home it doesn’t match my other furniture, can I bring it back or am I stuck with it?
8. What if I purchase a washer and dryer from Crusader and it breaks? Am I responsible for fixing it?
9. During the course of the rental agreement, what happens if I am not completely satisfied with my purchase or the service your staff provides?
10. Do you sell or trade customer information?
11. Does Crusader Rent-To-Own provide delivery and installation?
12. How do I find a Crusader Rent-To-Own store in my area?
13. Can I order merchandise over the phone or email?
14. How does your 90 Days Same As Cash work?
15. How do I find out about job openings at a Crusader Rent-To-Own near me?
16. How do I find out about specifications and/or prices on the product(s) I'm interested in renting?
17. Can I make a payment online?
18. What if I can't find the information I'm looking for, or what if I want to speak to someone directly?
19. Do I receive a discount if I pay my agreement off early?

Q: Exactly what is rental purchase and can you explain how the Rent-To-Own process works?
The term "Rental-Purchase" describes one of the options that we offer and the term "rent-to-own" is actually a generalized description of the industry as a whole. Specifically, the various options that Crusader Rent-To-Own offers are as follows, we rent computers, electronics, furniture and appliances to customers on either a weekly or a monthly basis. At the end of each week, our customers have three options: 1) return to their neighborhood Crusader Rent-To-Own store, make another rental payment and continue to enjoy the merchandise for another week; 2) send the merchandise back with no further obligations; 3) buy the merchandise from Crusader Rent-To-Own.

Whether you are just starting out in your first apartment, moving to a new place or just trying something new for your family, rental-purchase is the right answer! With rental-purchase, you have the option of owning the merchandise by completing the scheduled payments or by taking advantage of the early purchase option and we offer a 90 day same as cash option on selected items.

Q: There are a lot of other Rent-To-Own companies out there. What makes Crusader better than the competition?
We have a sincere desire to exceed our customers’ expectations. We truly understand that our customer is paying our salary. We not only want to talk about “World Class Service” we constantly strive to provide it.

Also at Crusader, you will find “our word means something.” When we tell you something, you can count on it. We are in the relationship business and we are only as good as our word.

Click Here to see the reasons to make us your provider of choice.

Q: What types of products do you offer at Crusader Rent-To-Own?
We offer the highest quality name brand products in the industry, such as Ashley, LG, Whirlpool, Phillips, Sony, and Dell to name a few.

Not only do we offer the highest quality Name Brand Products, we have fair and reasonable prices. We have given standing instructions to our employees that “our prices will not be beat anywhere, by anyone!” When compared to any like item that our competition is offering, we will absolutely beat their price EVERY TIME!

Click here to see our products.

Q: What payment methods do you have for your customers?
Depending on your rental agreement, you pay for your merchandise either weekly or monthly. We offer a number of flexible payment options, such as payments by cash, credit or ATM/Debit cards.

Obviously, the best way to buy anything is to pay cash, but if you do not have cash or a credit history to purchase items outright, Crusader Rent-To-Own is a valuable resource. We do not require deposits and there are no credit hassles. You get what you want when you want it.

Q: Do you check credit on potential customers?
No Credit Hassles! We understand that in the world that we live in “bad things happen to good people.” If you encounter an unexpected expense, or for any reason cannot make your payment on time, as long as you will work with us we will work with you. Just give us a call.

We also have fantastic credit benefits. While all of our competition boasts of “no credit checks,” Here at Crusader we have a unique plan, with your approval, we can communicate to any potential creditor to help improve your ability to access credit.

Q: Can you tell me what types of programs you offer your customers?
There are many different ways to purchase items here at Crusader. We offer an opportunity for any customer to purchase a new item at a retail price, with no credit check. The customer can pay the entire amount up front or purchase the product using our 90 days same as cash program. Best Buy does not do that.

We also have an awesome referral program. If a current customer refers someone who ends up doing business with us, we will give them cash! We will give our customers, who refer other customers, up to $50.00 in cash. Who doesn’t need a little extra cash? There are not any competitors in our industry that will make an offer as good as that! Click here for more details.

Click here to find out about dPi Teleconnect. Click Here to see the reasons to make us your provider of choice.

Q: If I purchase a couch and when I get it home it doesn’t match my other furniture, can I bring it back or am I stuck with it?
You are absolutely not stuck with any product you purchase from Crusader Rent-To-Own. There are no long-term obligations! If at anytime you decide that you no longer need an item you are purchasing from us, just return it. It is that simple! All we want to do is make our customers happy.

Q: What if I purchase a washer and dryer from Crusader and it breaks? Am I responsible for fixing it?
Absolutely not! Our experienced staff will come to your home and fix your product. If we cannot fix it, we will give you a loaner until yours is repaired properly or we will replace it all together. This service is free for the entire length of the agreement.

We also offer a 2 year extended warranty once you complete your rental agreement. No other Rent-To-Own company will offer you the same. We are in the industry leader in the extended warranty business.

Q: During the course of the rental agreement, what happens if I am not completely satisfied with my purchase or the service your staff provides?
We want every customer to be completely satisfied with everything; if our customers are not satisfied, we are not satisfied. We will go to such great lengths as to ensure customer satisfaction, that for any portion of the rental period in which a customer has paid, if the customer is not completely satisfied with the product and/or service that we are providing we will refund every dollar that has been paid for in that time period.

Q: Do you sell or trade customer information?
Absolutely not! Your business with us is your business. We very strictly adhere to all privacy laws, not just because it is the law, but also because it is the right thing to do.

Q: Does Crusader Rent-To-Own provide delivery and installation?
We offer fast and free delivery and installation to all our customers. Every rental is delivered directly to your home as soon as possible and our trained employees set up the merchandise and make sure you know how to use it before they leave your home.

Q: How do I find a Crusader Rent-To-Own store in my area?
Please visit our locations and directions page or call 1-866-261-1476 for the location nearest you.

Q: Can I order merchandise over the phone or e-mail?
Absolutely! You can shop for specific merchandise by selecting the product category you are interested in on the main page. Once you make a decision, you can either call your local Crusader Rent-To-Own store or fill out the online rental order application. Once that is complete, a member of our staff will contact you. If the merchandise is in stock, we will deliver it to your home the same day.

Please fill out this customer application online.

Q: How does your 90 Days Same As Cash work?
During the first 90 days of a rental agreement, you can pay off your merchandise for the cash price stated in your rental agreement. A full rental portion of all the payments you have made to that point will be credited toward the cash price. This does not include taxes or fees. With 90 Days Same as Cash, you can take advantage of an additional payment option and save significant money.

Q: How do I find out about job openings at a Crusader Rent-To-Own near me?
We offer many opportunities to those who want to be part of our Crusader Rent-To-Own Team

Click here to learn about career opportunities with CRTO.

Q: How do I find out about specifications and/or prices on the product(s) I'm interested in renting?
The product specifications can be found on the Website in the Products section. You can shop online by selecting which product you are looking for. Or you can call your local Crusader Rent-To-Own contact with questions on product specifications, pricing and availability in your area. To find the locations nearest you, go to the Locations and Directions page. To have a store contact you directly, you can click here and fill out the request form.

Q: Can I make a payment online?
Crusader Rent-To-Own customers are not able to make online payments at this time. However, we are currently exploring the best way in which to provide our customers with this convenient option. We currently offer our customers two convenient ways to pay: in-store or by phone.

Q: What if I can't find the information I'm looking for or what if I want to speak to someone directly?
We want to make sure all your questions and concerns are answered. Here's how to contact us: Click here to contact Customer Service. To find the nearest store go to the Locations and Directions page or call 1-866-261-1476 to be connected to the store nearest you. To have a store contact you directly, you can also click here and click the e-mail link next to the desired store location.

Q: Do I receive a discount if I pay my agreement off early?
Yes you do! We offer all customers the opportunity to receive a significant discount on their rental agreement(s) if they desire to pay their agreement(s) off prior to their scheduled pay off date.